Refund policy

At Mantaro Cafe, we want you to love every sip. If your coffee experience isn’t what you expected, we’re here to help make it right.

1. Coffee & Perishables

Because coffee is a fresh, perishable product, we do not accept returns on roasted coffee beans or grounds. However, we want you to be happy with your brew. If there was an issue with your order (e.g., you received the wrong roast, or the bag arrived damaged), please contact us at support@mantaro.ae within 7 days of delivery. We will gladly send a replacement or issue a store credit.

2. How to Start a Return

Email us: Send your order number and a brief description of the issue to support@mantaro.ae.

Review: Our team will review your request within 24–48 hours.

Resolution: If approved, we will process your refund to the original payment method or ship your replacement coffee right away.

Note: Refunds typically take 5–10 business days to appear on your bank statement depending on your financial institution.